Global Quality Specialist/ America Operations Quality Arvato Bertelsmann Corporation
CSR/LDR/IBTM
Sykes Asia Incorporated
TRAINING AND SEMINARS
- Root Cause Analysis Training January 2014
- CEA - Customer Experience Alignment Training December 2013
- Certificate in Coaching August 2013 Harte Hanks Incorporated - Certification November 2013 Harte Hanks Inc
- BUPLAS ? Business Process Language Assessment Scale Certification November 2013 Harte Hanks Inc
- Presentation Facilitator Training Feb. 4 ? 8, 2013 Harte Hanks Conference Room 1
- Quality/Process Improvement (Lean Six Sigma Certified - Yellow Belt) ? IBM Daksh 2009
- Product Specific Training for Directv Account ? April 3, 2006 until May 31, 2006
- Culture and Communication Training ? March 19, 2006 until March 31, 2006
- Medical Mission Program supported by Department of Education, Cultural and Sports and Philippine General Hospital ? January 2004
- Sykes Asia VOICES ? December 2004
- MCI Connections ? November 2003
- Softskills and MCI Product Training ? September 17, 2003 until November 17, 2003